1D | Houston We Have A Problem!

Wednesday, Sept 21
10:50 - 11:50 AM

Sector
Suitable across all audiences

Experience Level
Suitable for all levels

Shop Size
Suitable for any size shop

This topic will cover:

• the inevitable: when mistakes happen, and they will, learn how to right course your ship
• mission crew - identify your players
• mission objective - build enhanced relationships between the organization and its donors
• pre-launch - risk management, consequences, prevention: identify potential risks that could derail the mission
• know your role - understand your role at the organization and provide top-notch customer service
• launch - identify issues and solutions, establish your checklist for damage control, learn how to deliver an effective apology

Laura Bolduc

Laura Bolduc serves as Vice President for Donor Engagement at the University of Cincinnati. Her development career spans over 20 years where she has had direct responsibility for front-line fundraising, marketing and communications, annual giving, donor relations and stewardship, scholarship management, event management, board development, and volunteer management. She is an innovative and effective problem solver with extensive experience in program development and in building high-performing teams. Whatever position she has held, Laura knows that building lifelong relationships is paramount and her goal is to always provide an unparalleled philanthropic experience for the University's donors. She thinks she has the best job in the world.