Member Profile: Journey Queen
Journey Queen
Donor Communications Officer
Georgia Institute of Technology
1. What kind of organization are you doing donor relations in right now?
I work for one of the nation’s leading technological research universities located in Atlanta.
I’m always happy to talk about how to keep donor communications feeling personal at scale. It’s easy for acknowledgment cycles to become transactional, especially with high volume, but small adjustments can make each touchpoint feel intentional. I enjoy finding ways to make recurring communications still feel fresh and meaningful for the donor.
3. What donor relations practice did you stop doing, and why?
One practice I’ve moved away from is over-editing or holding onto communications too long in pursuit of making them perfect. Early on, I would spend extra time refining my language, which sometimes delayed getting messages out. I’ve learned that in donor relations, timeliness often matters just as much as polish. Now I focus on delivering clear, thoughtful communications efficiently, knowing that a timely message can have a greater impact than a perfectly worded one.
4. What’s one donor relations decision that didn’t work, and what did it teach you?
Earlier in my role, I tended to take an independent approach to drafting custom donor communications. While I was able to get the work done, I realized I wasn’t always capturing the most timely or personal details that could have made the message stronger. That experience taught me that strong donor communications are rarely created in isolation. Now, I take a more collaborative approach by connecting with development officers and others who know the donor well to gather insights before finalizing a letter. It’s improved both the quality of the communication and the overall donor experience.

Research Committee: Helping DR & Stewardship Professionals Turn Evidence Into Impact
Kimberly Frick Arndts
Keri Kallaway
Vanessa Carta
Noёl Schiber, Chair
Bridget Edmonds
Nicole Rodriguez, Chair

